Contact details
You can contact us at:
NHS Leicestershire County and Rutland
Lakeside House
4 Smith Way
Grove Park
Enderby
Leicester
LE19 1SS
Telephone: 0116 295 7500
Fax: 0116 295 7599
If you have general feedback or questions about the work of NHS Leicestershire County and Rutland please complete this form.
How to find us
From the A6 (south - Market Harborough, Corby, Kettering
From the M1 (from the south - Northampton, London)
From the M1 (from the north - Nottingham, Derby, Sheffield, Leeds)
From the M69 (from Coventry, Birmingham)
Information on the services we provide
If you have a comment or question about the services provided by NHS Leicestershire County and Rutland, please get in touch:
- Adult services - Telephone 0116 295 0802
- Children and Young People's Services - Telephone 0116 295 0803
GP contact list
Medical performers/GPs and the practices they are connected to
Complaints
All staff working for
NHS Leicestershire County and Rutland try to provide the best possible service to the people in our area. However, sometimes things do go wrong and you might not be happy with the treatment you, a friend, a neighbour or a member of your family has received.
If you wish to make a complaint about a local NHS service, please speak to a member of staff at that particular service. Alternatively, you can contact a member of our complaints team, or complete a complaint form. This form will be directed to our complaints department and a member of the complaints team will contact you about this within five working days.
Every complaint is taken seriously and treated confidentially. Making a complaint will not affect your future care or treatment.
Contact:
Complaints department
Fosse House
6 Smith Way
Grove Park
Enderby
Leicester
LE19 1RS
Telephone: 0116 295 0830, 0831 and 0832
Fax: 0116 295 0843
Email: complaints@lcrchs.nhs.uk
Health Service Ombudsman
If you are not satisfied with the way a local NHS body or practice has dealt with your complaint you can ask the Health Service Ombudsman to look into it.
Further details are available from:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Telephone: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Website: www.ombudsman.org.uk
Patient Advice and Liaison Service (PALS)
NHS Leicestershire County and Rutland's Patient Advice and Liaison Service, otherwise known as PALS, can help resolve issues on the spot, or signpost you to more information. If you wish to give us feedback on our PALS service, please complete this form.
Freedom of information
Translation
If you or anyone you know would like assistance in understanding or reading this website or any of its contents in a different language or format eg Braille, please contact:
Jo Lilley
Engagement and involvement officer
NHS Leicestershire County and Rutland
Lakeside House
4 Smith Way, Grove Park
Leicester
LE19 1SS
Telephone number: 0116 295 7626
or email: jo.lilley@lcr.nhs.uk
Website development
If you experience any problems with using this website, or have any feedback or comments on the content, please contact:
Lynnette Leman
Web and communications officer
NHS Leicestershire County and Rutland
Lakeside House
4 Smith Way, Grove Park
Leicester
LE19 1RS
Telephone number: 0116 295 7294
or email: lynnette.leman@lcr.nhs.uk